Todd Anderson spends his days managing a customer call center for American novelty products in Seattle, until his job, along with those of the entire office, are outsourced to India. Adding insult to injury, Todd must travel to India to train his new replacement.As he lands in India, Todd is assaulted by the sights and sounds of a completely different culture. Navigating through the chaos of Bombay, Todd must train the most unlikely team in the ways of America and American novelty products. Between accent and culture training to education on the cheesehead hat and hot dog toaster, Todd frantically tries to increase the effectiveness of the Indian office, so that he can return home to Seattle.However, it is through his team of quirky yet likable Indian call center workers, including his friendly and motivated replacement, Puro, and the charming, opinionated Asha that Todd realizes that he too has a lot to learn--not only about India and America, but about himself. Todd soon discovers that being outsourced may be the best thing that ever happened to him.