Ellie is left in charge of an elderly residential home, and while most of the residents have left to spend Christmas with their families, four residents known as ‘The Hard Core’ remain. The Hard Core have become impossible to live with. In fact, their rude and objectionable behavior is so terrible that the home faces closure as potential new residents are put off by the Hard Core’s appalling antics. Ellie would appear to be no match for them, but when she is pushed to the very limits she decides to take them on. She succeeds in beating them at their own game and manages to show them the error of their ways. But Ellie soon realizes that the Hard Core have changed her too in quite an unexpected way.