"Ungrateful Beyotch Hotline": Product Recall for Dunder-Mifflin on The Office

Steve Carell of NBC's "The Office"
NBC
Jace at Televisionary

It's always so satisfying when an episode really hits its mark, and last night's episode of The Office ("Product Recall") was no exception, delivering an installment that featured several zany storylines without feeling contrived or forced, as Dunder-Mifflin Scranton goes into damage control mode when an obscene watermark appears on a shipment of paper, Creed sets up one of the paper mill supervisors to take the fall, and Andy and Jim travel to the high school, where they learn that Andy's new girlfriend is, er, underage.

Cold Open/Tag. Before I say anything else, I have to comment on what was possibly one of the funniest cold opens ever on this series. I was laughing so hard I nearly choked when Jim came into the office dressed as Dwight, complete with mustard-colored short-sleeved shirt and tie and the $4 drugstore glasses, before rattling off some of Dwight's favorite topics ("Bears, Beets, Battlestar Galactica") and then engaging him in a battle of wits (poor Dwight, will you ever learn). Likewise, the series has never used a set of bookending cold opens and tags before, and I thought last night was a completely novel way of using a mirroring device. At the episode's end, Dwight showed up for work dressed as Jim, complete with poncey haircut, messenger bag casually thrown over his shoulder, and a slightly rumpled suit. As everyone tells Mr. Schrute how fantastic he looks, he keeps mugging for the camera, adding his spin on that trademark Jim grimace we all know and love. Brilliant.

Kelly. Can I just say how much I love Kelly (Mindy Kaling)? I absolutely loved the scenes where she trained Oscar, Angela, and Kevin on customer relations and how to use the phone. Kelly manages to stay just on the right side of the line of lovable irritant, and her OTT bubbly personality came through last night. I thought it was perfect that she would pretend to be Bridget Jones on the phone with customers and talk in a put-on British accent ... and that she would commend Kevin on his truly awful attempt to talk to the disgruntled customers as an Aussie. Scenes with her and Angela are always a pleasure to watch, as the two of them are such diametrically opposed characters; the scene where Kelly attempts to correct Angela's gruesome service skills was also a particular delight.

Andy. I'm actually not as against Andy coming back to the series as I was before it actually happened. This new Andy (a.k.a. Drew) is much more toned down and socially awkward ("beer me") than his pre-anger management stint doppelganger, who was so over the top with his behavior that it actually took some of the shine off of Michael. But now he's calmed down into more of a doofus (in an entirely different way than Dwight), so that I don't feel threatened by his return anymore. His scenes with Jim last night were hysterical as he slowly (very slowly) realized that his new girlfriend is actually a student at the high school (not a sexy guidance counselor or, er, tutor) and then wigged out in front of the principal ("I want to take out an ad in the yearbook. Two words."). Thankfully, Jim was there to prevent the proceeding from turning violent but also managed to cheer him up afterwards, with some much needed a cappella singing.

Creed. I love the scary/crazy Creed (Creed Bratton) -- we learned this week that he used to be homeless and, apparently, has no morals whatsoever -- and this episode squarely featured the squirrelly old guy in just the right amount of screen time. (Any more would have been Creed overkill.) I loved the fact that he's blown off the last year of quality assurance drive-bys at the paper mill (just what does this guy do all day? besides growing mung-beans in his desk?) and then pins the entire watermark affair on some hapless mill supervisor who wasn't even there the day Creed pretends to have stopped by. Who else would pass out a going-away card for the employee he got fired and then pocket the goodwill cash that came along with it, tossing the card in the garbage? Just Creed.

Apology video. I thought that this week's apology video, shot as always by Pam (Michael always prefers the vids have a "woman's touch"), was brilliant. As Michael rambles on, making ultimatums and not being all that coherent, a homemade, taped-up American flag (printed on four separate pieces of paper) lurks conspicuously behind him it. I love how the juxtaposition of media savvy, however false, with a lack of any real human understanding completely defines Michael Scott. And how awkward was the scene between Michael and the irate customer played by Popular's green apple-loving Lisa Darr, who refuses to accept Michael and Dunder-Mifflin's apology? Even after he's presented her with an oversized novelty check? Michael urges her to call the "ungrateful beyotch hotline," in full view of the single press member he managed to get to come to his inane press conferenece, reminding all of us just how clueless he really is.

Next week on The Office ("Women's Appreciation"), after Phyllis is, er, confronted by a flasher, Dwight and Andy team up to catch the predator, while Michael, who has some personal problems of his own, attempts to comfort and console the women in his own unique style: by taking them on a very special outing.

* * *

Jace is an LA-based television development and acquisitions junior exec who watches way too much television for his own good and would love a TiVo for every room in the house. (He’s halfway there.) His blog, Televisionary, can be found at televisionary.blogspot.com.


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